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FAQS

Billing & Payment

Which payment methods are accepted?

Credit Cards, Paypal, and G Pay are accepted.

Delivery & Shipping

When Will my items Arrive?

Delivery times are between 7 to 10 business days depending on your address. 

Can I track my shipment?

When we have fulfilled your order we will send you an email with your tracking number. Once you have the tracking number you can log-on to the courier’s website to get an estimated date of delivery.

Can I have my wine delivered to a PO Box?

Depends on the courier. Please reach out at thehiddensea.com.au if you need an item shipped to a PO box and are having an issue.

Can I change my address prior to dispatch?

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General

Finished shopping?

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Have a problem with your delivered products?

If your order is damaged in transit or is not awesome please let us know at +61 8 8765 6140 or at cellar@thehiddensea.com.au